Appendix A. Error Messages and Warning Messages

This appendix lists error messages that can appear during operation of IRISconsole. It interprets each error message and suggests solutions. The messages are listed in alphabetical order.


Note: For CHALLENGE and Onyx system error messages and system event messages, see Appendix C in the Deskside POWER CHALLENGE and CHALLENGE L Owner's Guide and Appendix C in the POWER CHALLENGE and CHALLENGE XL Rackmount Owner's Guide.


<name> is a directory

You selected a directory to save into, when a file was expected.

A site edit session is in progress. Finish that before opening.

It is not possible to open a site while its configuration information is being edited. Finish the editing first.

Cannot create directory <name>

Cannot create directory; permissions on /var/IRISconsole should be writable by the user.

Cannot edit multiple configurations.

You have selected more than one site or system. Select one site or system at a time to edit.

Caution: Baud rate of a Challenge machine is typically 9600.
Make sure that it is configured to handle this rate.

A legal value other than 9600 was entered in the Baud Rate: field of the Change Site Config dialog box. Although the baud rate can range from 300 to 115,200, any rate other than the default rate of 9600 needs configuration changes in the managed CHALLENGE server to accept that rate. Note that this messages is a warning and not an error message.

Couldn't find an ST-1600 attached to SCSI bus.

IRISconsole couldn't detect any ST-1600s that should have been attached to a SCSI port on the back of the Indy workstation. Follow these steps:

  1. Check the SCSI target ID on the back of the ST-1600; make sure that it does not conflict with any other external devices that are attached. Do not use the settings 0 or 1.

  2. Check the connections of the SCSI cable between the ST-1600 and the Indy SCSI port. Use the High Density SCSI-2.cable supplied with the ST-1600 or another cable meeting specifications outlined in the Technical Specifications chapter of the IRISconsole ST-1600 Multiplexer Installation Guide.

  3. After checking and, if necessary, reseating connectors, ask IRISconsole to rescan by selecting “Show SCSI Bus Attachments” in the Options menu of the main IRISconsole window. This action displays the SCSI IDs of all ST-1600 multiplexers that IRISconsole finds.

Electronic Services' Call Logging Facility (escall) is not installed.

You have initiated an action that requires use of escall. The escall program is not included in the IRISconsole package; it is available only for sites in North America that have purchased the Support Advantage Electronic Services package. Contact your Sales Engineer for more information.

Error in getting Hardware Inventory.
Either the target system could not be reached, or
it's refusing service to the Login `login'

You tried to run hinv on a system in a site. Either the target system could not be reached, or it is refusing service to your login. Follow these steps:

  1. Check the network connection with the target system (ping or another command as appropriate).

  2. Check the login you have entered for that system: select the system and choose “Modify System Config” in the Edit menu of the site window.

  3. Make sure that the login you entered has permission to perform a remote operation by typing

    rsh <login>@<system> /sbin/hinv
    

    If necessary, correct the login (or get its permissions changed) and retry the command above.

Error in ST-1600 software installation
Couldn't find /sbin/cdscanbus

The ST-1600 software subsystem has not been installed. Install it from the distribution CD.

Failed to create config file

You have attempted to create a new site. Check the permissions on /var/IRISconsole to see if it is writable for your login.

Failed to fetch /var/adm/SYSLOG: <reason>

The system has probably refused service to your login. Follow these steps:

  1. Check the login you have entered for that system: select the system and choose “Modify System Config” in the Edit menu of the site window.

  2. Make sure that the login you entered has permission to perform the operation by typing

    	rsh <login>@<system> /bin/tail /var/adm/SYSLOG
    

    If necessary, correct the login (or get its permissions changed) and retry the command above.

Failed to write to file

Your attempt to save the configuration file failed. Check permissions on /var/IRISconsole/.icrc.sitename to see if it is writable for your login.

Invalid baud rate:
Should be between 300 and 115200.

An inappropriate baud rate was entered. Baud rates can range between 300 and 115200.

Invalid field value <value>

The value you entered in this field of the Change Site Config dialog box is invalid; try again.

Invalid System Console port number Invalid Remote System Control port number

ST-1600 port numbers may range only from decimal 1 to 16.

Must select a site. Must select a system.

An attempt was made to perform an operation on a site or system without actually selecting it. Single-click on the desired site or system first and try the action again.

No Availability Monitor information to report.
Either <system> doesn't have an `availmon' running, or
it's refusing service to the Login <login>

Either the currently selected doesn't have an availmon running, or it is refusing service to your login. Check the login you have entered for that system: select the system and choose “Modify System Config” in the Edit menu of the site window. If necessary, correct the login (or get its permissions changed) and retry the operation.

The System Availability Monitoring Facility (availmon) is included in the eoe2.sw subsystem and must be installed on the CHALLENGE server. After it is installed, activate it by typing /etc/chkconfig avail on.

No icons may be dropped into this panel.

This version of IRISconsole does not support drag and drop behaviors on icons. The icon(s) dropped will automatically be repositioned at their original locations.

No Remote System Control information to report.
Either <system> doesn't have a `sysctlrd' running, or
it's refusing service to the Login <login>

Either the currently selected system doesn't have a sysctlrd running, or it is refusing service to your login.

If the connected system is a CHALLENGE S, you cannot perform the action you tried; this type of server has no system controller, which is required for this action.

For other connected systems, follow these steps:

  1. Check the login you have entered for that system: select the system and choose “Modify System Config” in the Edit menu of the site window.

  2. Make sure that the login you entered has permission to perform the operation by typing

    rsh <login>@<system> /usr/etc/sysctlrd -p
    

    If necessary, correct the login (or get its permissions changed) and retry the command above.

Nothing selected.

You have specified an action for which a site or system must be selected. Select the item and try the action again.

Null input values aren't allowed. Spaces not allowed in fields.

Enter a valid value in the field.

Null site name. Null system name.

An attempt was made to create a site or system with a “null” name. Names must have at least one character and may not contain spaces.

Please close following site(s) before deleting

You attempted to delete a set of sites when a subset of it was still open. Close the site(s) and try the action again.

Port number must be between 1 and 16.

ST-1600 port numbers may range only from decimal 1 to 16.

Rename not allowed when site is open.

An attempt was made to rename a site that is already open. Close the site first.

SCSI ID must be between 2 and 7.

Inspect the back of the ST-1600 for the SCSI target ID used. To verify that the ST-1600 is installed properly, select “Show SCSI Bus Attachments” in the Options menu of the main IRISconsole window and check the SCSI ID displayed in the dialog box.

Site is already open.

An attempt was made to open a site that is already open. The site window appears at the top of the stack of windows.

Site name already exists.
Select it, then “Edit” its configuration.

An attempt was made to create a site that exists already. Create a unique site with a new name. To change the configuration of an existing site, select it first.

Spaces not allowed in fields.

Enter a valid value in the field.

System name already exists.
Select it, then “Edit” its configuration.

An attempt was made to create a system that exists already. Create a unique system with a new name. To change the configuration of an existing system, select it first.

/usr/sbin/sysmon not installed.

sysmon.sw, included in the base IRIX release, is a GUI-based tool for analyzing syslogs. Install this system from the IRIX 5.3 with XFS CD for this feature to function.

You must have eoe2.sw.uucp installed.

IRISconsole uses uucp-style locking on device nodes. Install this subsystem from the IRIX 5.3 with XFS CD.