The following troubleshooting list provides tips on finding and solving installation problems.
The xbow chip on the frontplane must be rev1.3 or later. See Chapter 1, “Checking the Version of the Xbow Chip” for instructions for checking that you have the 1.3 (or later) xbow chip that is required for use with the MENET/MSER option board. Also included is information for ordering the no-cost upgrade if it is needed.
The power cables are connected to the workstation and the monitor.
The cable connectors at the chassis I/O panel are inserted correctly, wide key matched to wide key, and narrow key matched to narrow key. (It is possible to force these connectors together improperly.)
The cables to the I/O panels on each graphics or option board are completely seated.
The MENET/MSER option board and graphics board are properly seated in the chassis. Follow instructions in Chapter 2 for opening the chassis.
The appropriate operating system and software have been installed. See the software CD and release notes that came with your shipment. If you installed the software after installing the hardware, be sure to reboot your system.
The graphics boards are on the left side of the XIO module when being inserted in the workstation.
The XIO module is seated and the I/O panel on the MENET/MSER option board is relatively flush with the chassis. If it is not, follow the instructions in Chapters 2 and 4 from powering off the workstation through removing the XIO module, and see if an XIO compression connector cap is on any XIO compression connector. If so, remove the cap. Follow the instructions for reinstalling the XIO module and powering on the workstation.